SonicWall offers a variety of support programs designed to get you the support you need when you need it.Customers with mission-critical network requirements cannot afford downtime. SonicWall Support 24X7 is a service that offers advanced-exchange replacement of defective hardware, telephone or web-based support 24X7, enhanced escalation for high-priority problems, access to SonicWall's electronic support, all software and firmware updates and upgrades.- Extended service agreement - replacement - 3 years- Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday- Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday- New releases update - 3 years